SYSTEM DESIGN AND IMPLEMENTATION

Cardamel has over 40 combined years experience implementing and configuring accounting and project management software.
Our methodology includes:

• Translating business processes and objectives into an implementation strategy;
  
• Mapping processes your new Microsoft Dynamics™ software to determine necessary adaptations or customizations to fill workflow gaps;
  
• Designing business processes and supporting software configuration and reports;
  
• Defining data migration and integration requirements;
  
• Creating training environments (“sandboxes”) to facilitate company learning;
  
• Developing training plans and migrating data to training environments;
  
• Training users in classroom settings and coaching during live system operations;
  
• Performing final data migrations and data validations;
  
• Go Live!; and,
  
• Providing ongoing support and system optimization.

We provide implementation services onsite and remotely via GoToMeeting, a Web conferencing tool that allows us to meet online rather than in your conference room.


SOFTWARE SUPPORT & CONTINUOUS IMPROVEMENT

We provide ongoing support after your Go Live. You contact us for help first, not Microsoft. We want to talk to you regularly so we don’t charge for support calls lasting less than 15 minutes. This steady dialogue ensures that you take full advantage of your software, including updates and enhancements over time.

We want to be your partner for life and expect that our relationships with custom last for years.